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Provide Quality Service for Household

Observe good grooming and hygiene standards

  • Grooming, attire and hygiene standards are checked in accordance to standards before commencement of work
  • Hand-washing are frequently carried out after work activities and before meals using proper hand washing techniques
  • Positive body language is observed at all time
  • Confidence is displayed throughout work situations

Communicate in customer contact situations

  • Clients is greeted using standard and appropriate phrases in accordance with standards
  • Job scope and responsibilities are clearly explained to client where applicable
  • Doubts are clarified using active questioning techniques
  • Questions are answered accurately in a friendly and professional manner
  • Client's request are followed through in accordance with standards
  • Feedback on performance is obtained where applicable
  • Positive body language is observed at all times
  • Confidence is displayed throughout work situations

Handle work assignments

  • Work instructions given are followed through and acted upon
  • Work activities are carried out systematically in accordance with standards

Handle customer complaints

  • Client complaints are addressed in a professional manner
  • Apology is conveyed to client immediately if it is required
  • Complaints are acted upon promptly and accurately in accordance with standards

Carry out inspection of work done

  • Inspection is carried out systematically
  • Areas that required rework are completed using appropriate work processes